may think. easyclaim makes it easier as ever for you and
your company to follow up on these cases, and claim your
money back if required.
documents, if your parcel or shipment is lost, stolen, or not
easyclaim’s Money-Back Service!
account for free
use our Money Back Service
work on the most impactful tasks - claim- and damage management
and following up on lost or stolen shipments does not belong to these!
easyclaim helps you and your employees to simplify your claim-
receivables- compensation- and damage management, for example
for lost and stolen parcels.
claim-, compensation-, and damage management for your company.
The delivery service has left customers feeling disappointed as they have yet to receive their orders a week later.
A man has appeared in court after a courier van containing 60 packages was allegedly stolen from Westport.
An analysis of Royal Mail quality of service reports has found that over 1 million customer complaints were investigated last year in what was the most in over a decade. It was also an increase of nearly 50% compared to the previous year.
If your parcel carrier is unresponsive, or you just don’t have the time to manage these cases, you can commission easyclaim to handle your cases in the “Money-Back-Service”. In this case easyclaim will coordinate and execute the compensation refund process on your behalf. If necessary, easyclaim will even escalate the case in or out of court.
In case of a loss, it is not unusal that online shops directly send out a new shipment. Only in the second step, they try to get back the original parcel or compensation, oftentimes with significant time and work effort.
The question is then: How does the (online)shop handle these cases most efficiently? How to keep track on these cases that can take a long time? How to effectively get compensated by parcel carriers? For these and many more questions, easyclaim provides tailored solutions.
You want to commission the “Money-Back-Service”? In this case, you will - in general - only be charged upon success of the case.
easyclaim’s compensation consists of 2 parts:
- A provision, which is based on a certain percentage of the claim value. Please note, that this value depends on the escalation stage of the case. The price is indicated in the most up-to-date version here.
- On top of that, easyclaim receives accessory claims from the parcel service, such as late payment fees and interests.