Your shipment was sent, but your customer has never received it? This happens more often than you expect. For professional retailers this is not only a customer satisfaction risk, but also a tremendously underestimated monetary effect. easyclaim makes it as easy as possible for your company to clarify these cases, and - if required - claims your money back.

In the „Document Production Service”, easyclaim creates all necessary and legally verified documents, such as search requests, damage invoices and claims. You just have to provide easyclaim with some information, the document creation and sending to the parcel service provider works automatically.

If your parcel carrier is unresponsive, or you just don’t have the time to manage these cases, you can commission easyclaim to handle your cases in the “Money-Back-Service”. In this case easyclaim will coordinate and execute the compensation refund process on your behalf. If necessary, easyclaim will even escalate the case in or out of court.

In the first place, easyclaim is tailored for companies that send parcels of all kinds and want to significantly optimize the time-consuming claim management with parcel service providers . However, the services offered by easyclaim can also be used by private consumers whose parcel shipment has not arrived and who are looking for a convenient way to get their money back.

It happens more often than you would expect: in 0.03 - 0.15 % of the cases, a shipment gets lost, stolen or cannot be found directly. Cases like these mean a big administrative effort for all senders, but it’s also a clearly underestimated cost factor - oftentimes with 5-, 6- or even 7-digit cost impact per year. Reason for this is that (online)shops remain responsible for the delivery of a parcel towards their customer in the first place - even when a parcel service is commissioned with the last mile delivery.
In case of a loss, it is not unusal that online shops directly send out a new shipment. Only in the second step, they try to get back the original parcel or compensation, oftentimes with significant time and work effort.
The question is then: How does the (online)shop handle these cases most efficiently? How to keep track on these cases that can take a long time? How to effectively get compensated by parcel carriers? For these and many more questions, easyclaim provides tailored solutions.

The sign up as well as the document creation service is free of charge for you and your company.

You want to commission the “Money-Back-Service”? In this case, you will - in general - only be charged upon success of the case.

easyclaim’s compensation consists of 2 parts:

• A provision, which is based on a certain percentage of the claim value. Please note, that this value depends on the escalation stage of the case. The price is indicated in the most up-to-date version here.
• On top of that, easyclaim receives accessory claims from the parcel service, such as late payment fees and interests.